We are looking for a dedicated customer service employee who is passionate about meeting the needs of our customers in the field of prosthetics. They are the first point of contact for inquiries from our customers about the world’s first tactile leg prosthesis and play a crucial role in ensuring a first-class customer experience.

Your tasks

• Customer support: You are responsible for efficiently processing inquiries from orthopaedic technicians and users.

• Product knowledge: You will build and maintain an extensive knowledge of our prosthetic products. This includes technical specifications, areas of application, possible problems and solutions.

• Order and dispatch processing: You take care of the processing of orders, accept them and check their accuracy.

• Reimbursement management: You accept complaints and take care of further processing and reimbursement with the health insurance companies.

• Customer feedback: You continuously collect customer feedback and pass it on to the internal team in order to continuously improve customer satisfaction.

Your qualifications

• Excellent written and spoken German

• Professional experience in the field of medical technology, customer service or similar

• Ideally a completed apprenticeship with a focus on medical technology, business, orthopaedic technology or similar

• Excellent communication skills and the ability to convey complex information in an understandable way

• Empathy and the ability to understand and respond appropriately to customer concerns

• Organizational skills and the ability to handle multiple tasks simultaneously

• Structured and independent way of working

• Technical understanding and the ability to learn and explain technical information

• Ability to work in a team and willingness to cooperate with different departments

Our offer

We offer you an exciting and challenging job in a growing company in the field of medical technology. You have the opportunity to work closely with customers and make a positive contribution to the quality of life of people with prostheses. We offer you an almost familiar working environment in a young, motivated team with flexible working hours. The minimum salary based on 40 hours depending on your qualifications is between EUR 1,800 and EUR 2,500 (overpayment is possible depending on qualifications and experience).

Industry

Medical technology

Employment relationship

Full-time

If you are a team-oriented person with good communication skills, we look forward to receiving your application for Customer Service at Saphenus. If you are interested, please send your CV and a letter of motivation to Ruth Leskovar(ruth.leskovar@nullsaphenus.com) by February 28, 2025.

Here is some important information about the refund:

1. Employer’s Liability Insurance Association (BG):
   If you need a prosthesis as a result of an accident at work or an occupational activity, you can cover the costs of the Suralis system through the BG.
   The BG recognizes the benefits of sensory feedback and supports the improvement of gait stability and the reduction of phantom pain.
2. Statutory health insurance:
   Some statutory health insurance companies in Germany also reimburse the costs of the Suralis system.
   It is advisable to enquire directly with your health insurance company as to whether they will cover the costs of the Suralis system.
3. Our support:
   We are committed to ensuring that your rights as a patient are protected.
   If you have difficulties with reimbursement or need support, we will be happy to assist you.

Please note that reimbursement may vary from health insurance company to health insurance company. We recommend that you obtain individual information from your health insurance company and assert your claims. Together we will work to ensure that you can benefit from the advantages of the Suralis system!

Here are some of the key initiatives and principles that make Saphenus a pioneer in sustainability:

1. Material flow calculations and footprint analyses:
   Saphenus carries out detailed material flow calculations to analyze the entire life cycle of its products.
   Through footprint calculations are used to determine the environmental impact of production processes, transportation and disposal.
   The company is committed to reducing CO2 and minimizing its ecological footprint.
2. Regional supply partners and sustainability:
   Saphenus works with supply partners from the region to shorten transportation routes and reduce CO2 emissions.
   The choice of sustainable materials and production methods is a key concern.
3. Economy for the common good and social impact:
   As a member of the Economy for the Common Good Saphenus is committed to ethical action, transparency and social engagement.
   As a strong owner, the SE Fund supports the company in its mission to make a positive contribution to society.

At a time when sustainability and social responsibility are becoming increasingly important, Saphenus is an inspiring example of how companies can combine innovation and environmental protection.

Here are some important aspects of the project:

1. Pop-up workshops:
   As part of the project, temporary pop-up workshops will be set up in various regions of Tunisia.
   These workshops offer the possibility of making and fitting simple leg prostheses directly on site.
2. Accessibility and supply:
   Currently only about 10% of people with leg amputations have access to prostheses.
   The “Second Leg Tunisia” project aims to reach more people in order to improve their mobility and quality of life.
3. Cooperation with Papillon International:
   Papillon International is a non-profit organization that works to improve the living conditions of people with physical disabilities.
   The collaboration with Papillon provides access to expertise, resources and a broad network.
4. Holistic approach:
   The project takes into account not only the technical provision of prosthetic legs, but also the psychosocial support of those affected.
   Training, advice and support are an integral part of the project.

The partnership between Saphenus and Papillon International shows how technology, sustainability and social commitment can go hand in hand to improve people’s lives.

Here are some important aspects of this partnership:

1. Sensory feedback and amputation techniques:
   Harvard Medical School is a renowned center for medical research and innovation.
   Together with Saphenus, the effectiveness of sensory feedback in improving the quality of life of people with amputations.
   New techniques and approaches in amputation technology are being researched in order to increase the functionality and well-being of patients.
2. Innovative approaches:
   The cooperation enables the exchange of knowledge and experience between Saphenus and Harvard Medical School.
   New ideas and technologies are being developed to improve the quality of life of people with amputations.
3. Long-term effects:
   This partnership has the potential to shape the future of amputation technology and improve patient care worldwide.

It is inspiring to see how companies and leading medical institutions are working together to create innovative solutions for people’s health and well-being.

• Parahockey and inclusion:
  • Parahockey is a Paralympic discipline played according to the rules of standing ice hockey.
  • The players use sledges to get around on the ice and learn and play ice hockey with passion¹²
• Pioneer in competitive sport:
  • The Styrian Panthers are pioneers and show that inclusion is possible in competitive sport.
  • They prove that team spirit and individual strengths are more important than physical differences.
• Sensory feedback and support:
  • This is where the concept of sensory feedback comes into play.
  • This feedback system can help to improve movement control and support players in their game³

The Styrian Panthers are an inspiring example of how sport brings people together, overcomes barriers and makes inclusion a reality.

• Bits & Pretzels HealthTech is one of the most start-up-friendly health technology conferences in Europe. Here, HealthTech startups have the opportunity to make their voice heard in a network of pharmaceutical companies, medical technology manufacturers, regulatory authorities, clinics and insurance companies¹

Saphenus’ participation in this event demonstrates the company’s commitment to innovation and progress in the healthcare sector. We are looking forward to the presentation and wish them every success in the competition!

1. Start-up of the Year Lower Austria:
   Saphenus was named Start-up of the Year in Lower Austria.
2. Design Award Chicago Athenaeum:
   The company received the Design Award from the Chicago Athenaeum, a renowned institution for architecture and design.
3. EIC Accelerator of the EU:
   Saphenus is the first Austrian company toto use the EIC Accelerator from Horizon Europe has received.
   This program supports highly innovative start-ups on their way to an international market breakthrough.
4. Winner of the EY Scale Up Award:
   Saphenus was honored with the EY Scale Up Award.

These recognitions are a testament to Saphenus’ commitment to innovation and excellence in healthcare